Returns & Exchanges
At DeLallo Marketplace, we stand behind the quality of our specialty foods and want you to be completely satisfied with your gourmet experience. If your order arrives damaged or does not meet your expectations, please contact us within 30 days of receipt for a resolution.
Contact Customer Support
Reach out to our team via email or phone with your order number and details regarding the specific items you wish to discuss.
Provide Documentation
For items damaged during transit or quality concerns, please include clear photographs of the product and packaging to help us expedite your claim.
Review and Approval
Our quality assurance team will review your request; since we deal with perishable goods, we generally do not require you to ship food items back to us.
Refund or Replacement
Once approved, we will either issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing